Because I Want to Make a Difference

Photo by Evan Clark on Unsplash

I was exhausted.

I had spent months looking at job postings and nothing seemed to fit my criteria for the type of role with the kind of company that I wanted. Many people also looking, whether actively or passively, can relate I’m sure.

For me, it had nothing to do with the caliber of the organizations or the number of opportunities available. There were plenty. There still are. What was most important to me was the fit and trying to find an opportunity where I didn’t feel I had to settle.

Yes, money was a factor and I had a minimum threshold, but the salary wasn’t first on my list. Corporate culture was very important, but many employers did not come across as being consistent with what they claimed. The role itself wasn’t even primary. I was looking for the whole package…a meaningful role with company I enjoyed that paid a reasonable wage.

Any one of those things, even two of those criteria, are easy enough to find. For whatever reason, adding a third filter left me with few choices.

I was about to give up when I got the call. I actually got calls from two great retailers within the same week! It was a dream scenario where I had to choose between opportunities that were great for different reasons.

In the end, one worked out and the other didn’t. Things happen for a reason and I’m thankful, in that way, the decision was steered for me.

During the final stages of the interview process, my would-be boss asked how I would try to attract good talent to join the team. I answered, “I wouldn’t.”

Then I explained myself. For me, talent means nothing if it’s not a good fit for both the candidate and the company. And no matter how good a company might be, if you don’t make a meaningful contribution and feel good about it, the job slowly sucks your soul.

“Instead,” I said. “I would tell them about the organization the way I see it, including the aspects that aren’t that appealing.” I would say things like, “the infrastructure needs some work and there can be a tendency to work in silos. That said, the majority of employees are good people and the leadership has vision and style that bring out my best.”

“I would proceed to answer any questions and call attention to both the good and the bad. It’s important for someone to know exactly what he or she is getting into.”

So then he says, “What if I told you that…our infrastructure needs updating and we have processes that need rework…

…Would you still be interested?”

I told him that it would depend on whether or not I felt I could help make things better. To be part of rebuilding something and know that I’m playing an important role.

Fast forward a few months. The job is indeed challenging. Priorities seem to constantly change (or there are just too many at any given time). And cross-functional collaboration has room for improvement. But I’m feeling more fulfilled at work than I have in a long while. Why? Because I feel like I’m making a positive difference and everyone I work with brings out my best. Some days are better than others. Sure. During unusually tough days, I remind myself how nothing good ever comes easy and that our BHAGs are worth fighting for. More importantly, I enjoy facing everyday challenges alongside the team that is now family. Together, we fight the good fight and we work hard for the right reasons. I couldn’t ask for better.

It’s time for us to scale the team here, and so I ask you…”Would you still be interested?”

Photo Credit: Evan Clark

Book Review: The Advantage by Patrick Lencioni

 

The Advantage: Why Organizational Health Trumps Everything Else in BusinessThe Advantage: Why Organizational Health Trumps Everything Else in Business by Patrick Lencioni
My rating: 4 of 5 stars

Decided to read this again since the new organization I recently joined has had its challenges and is actively working through them. Interesting how I internalized more of the content this second time around since it’s more timely and relevant at this stage in my career. Unlike Patrick Lencioni’s other books which are more fable format, this was more of a traditional business book with practical tips and a roadmap to follow.

View all my reviews

More Than Words: A Career Start in Japan and What I Brought Home with Me

Featured Image for Article: More Than Words: A Career Start in Japan and What I Brought Home with Me

It was the summer of 1991. Although I hadn’t officially finished school, I boarded a plane for Tokyo after being accepted into the Japanese Exchange and Teaching Programme. I had taken a semester of Japanese language during my freshman year but proficiency in Nihon-go wasn’t even a prerequisite.

My time as an Assistant Language Teacher was only contracted for a year. Six years later, I was still working in Japan. I had extended for a couple more years with the Ministry of Education. Then as I was packing my bags to head back to the States, a Japanese student/friend referred me to the CEO of a local language school which led to another 3 years in the private sector.

The entire cross-cultural experience influenced my perspective on everything from communication to customer service to relationships in general.

In terms of communication, I quickly learned the value of paying close attention and listening more than talking. It took incredible concentration just to carry on everyday conversation in a language I could barely speak, much less read and write. Surprisingly, even if I couldn’t find the right words, I was still able to carry on meaningful exchanges. Sometimes it was enough to just listen respectfully and then combine broken Japanese, simple English and a whole lot of gestures to respond. When totally over my head, I would bow and excuse myself as gracefully as possible. Sumimasen! To the Japanese, there were unspoken expectations and varying levels of formality depending on who you were speaking with.

Being a gaijin (translation: foreigner or outsider) I was often excused for making inappropriate or ignorant comments. I knew I could only play that card for a limited time. After the first year, I had no excuse not to understand the local lingo. More importantly, I needed to better understand the cultural expectations and social context surrounding both verbal and nonverbal exchanges. The more I familiarized myself with what made the Japanese culture unique, the more I appreciated the differences. It became easier and easier to understand what my Japanese friends really meant despite what they actually said.

My Takeaway: Words Are Important but The Nonverbal Means So Much More

More than 20 years later, this perspective still influences every interaction regardless of whether I’m with a client, a co-worker or family and friends. Understanding the subtleties of body language, or knowing when it’s better to keep my mouth shut, has had a huge impact on the quality of my relationships and the differences I’ve made in the various roles I’ve played. It has shaped who I am today and the opportunities that have come my way.

For example, when I DJ a party, the music is the language of choice. How I segue from one song to the next is based on how I read the audience and the mood of the moment. I pay careful attention to how smooth the transitions flow and how the party reacts. When I’ve done my homework and made the effort to understand the audience before the event, our “meeting” leaves everybody pumped up. I put the needle on the record and communicate through the song selections and the crowd replies by packing the dance floor. A track record of packed dance floors makes securing the next gig easy.

Whenever I’m responsible for a team, I flex my management style depending on the person or the group. As I’ve mentioned in my post about simply effective leadership, I always take the individual and the situation into consideration. This tends to produce much better results than the one-size-fits-all style I used to have. In turn, being an effective leader has afforded me greater responsibilities with greater rewards.

At the heart of it all, it comes down to understanding the details within the context of the bigger picture. The meaning of any words spoken or actions taken can change drastically depending on how you frame them. The frame can shift the focus. The context can change the meaning.

So this is what I learned so many years ago thousands of miles away:
It doesn’t matter what language you speak (Japanese or English, Music or Business). what you do and how you respond can mean so much more than the words you actually say. There’s a universal language out there that we all understand, and words have little to do with it. Da yo ne!

Originally published on LinkedIn

Translations:

  • Nihon-go – Japanese (language)
  • gaijin – foreigner or outsider
  • sumimasen – excuse me
  • da yo ne – isn’t that right!

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